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Complaints Policy
Home > Complaints Policy
Version 1 - 19/03/26
Future of Manufacturing Foundation – Complaints Policy
The Policy
This policy explains how individuals can raise a complaint regarding the Foundation’s activities, services or personnel.
Our Commitment
We aim to deliver a high standard of service and welcome feedback where we fall short.
How to Make a Complaint
Please contact us via email:
hello@futureofmfg.co.uk
Include:
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Your name and contact details
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Confirmation you are making a complaint
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Relevant dates and details
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Summary of the issue
What to Expect
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Acknowledgement within 2 working days
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Full review of the complaint
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Response within 10 working days
We may contact you for further information.
Further Action
If you are not satisfied, you may seek advice from Citizens Advice or relevant regulatory bodies (e.g. Charity Commission).
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