Version 1 - 19/03/26

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Future of Manufacturing Foundation – Complaints Policy

 

The Policy

This policy explains how individuals can raise a complaint regarding the Foundation’s activities, services or personnel.

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Our Commitment

 

We aim to deliver a high standard of service and welcome feedback where we fall short.

 

How to Make a Complaint, please contact us via email: hello@futureofmfg.co.uk

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Include:

• Your name and contact details

• Confirmation you are making a complaint

• Relevant dates and details

• Summary of the issue

 

What to Expect

• Acknowledgement within 2 working days

• Full review of the complaint

• Response within 10 working days

 

We may contact you for further information.

 

Further Action

 

If you are not satisfied, you may seek advice from Citizens Advice or relevant regulatory bodies (e.g. Charity Commission).